CONTACT US FOR ANY QUESTIONS

For any questions, concerns, or order alterations, please reach out to us using the contact information below.

  • Brand Name: Battle Royale Merch

  • Legal Entity: ORIZON ECOM LLC

  • Address: 539 W. Commerce St, Suite 1874, Dallas, TX 75208, United States

  • Email: contact@battle-royale-merch.com

  • Phone: +1 409-995-3188

  • Customer Support Hours: Monday through Friday, 09:00 a.m. - 05:00 p.m. (CST)

    Frequently asked questions

    How can I track my order?

    After your purchase, you will receive a link by e-mail to track your order. If for some reason the link doesn't work or if you need additional information, you can also email us anytime for an update.

    When will I receive my order?

    Processing your order, preparing the package, and delivering it to you requires 8 to 12 business days in total. Our team strives to offer fast delivery without compromising the quality of the product.

    Where is my order shipped from?

    We manage strategic fulfillment centers to ensure your order is processed and shipped as efficiently as possible based on product availability. In any case, the total delivery time (handling and transit included) ranges between 8 to 12 business days for the United States.

    Please be aware that actual delivery times may vary slightly depending on local carrier routing and customs processing.

    How much does delivery cost?

    We deliver free of charge within the United States. Our standard delivery time (including handling and transit) is 8 to 12 business days, but if you need faster express shipping options, please send us an email to get a quote.

    Why is my order not complete?

    If your order contains more than one product, it is possible that some items were shipped separately. Don't worry, your order will arrive shortly. If you need any information or have any question, just send us an email and our support ambassadors will be in touch. 

    Can I modify my order?

    Yes, as long as your order is not "in progress". If you made a mistake, please send us an email so that we can quickly make the alteration.